Privacy Policy
Practices Effective Date: 12/1/2025
Our Commitment to Your Privacy
At TrueNorth Physical Therapy, your privacy is important to us. We are committed to protecting the confidentiality of your personal and health information in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).
This Notice of Privacy Practices describes how your medical information may be used and disclosed, and how you can access this information.
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Information We Collect
We may collect and store the following information:
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Personal identifying information (name, date of birth, address, phone number, email)
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Health and medical information related to physical therapy services
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Payment information for services rendered
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Appointment and scheduling details
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Communications between you and our clinic (email, phone, text, telehealth)
How We Use Your Information
We may use your information to:
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Provide and coordinate physical therapy services
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Maintain accurate clinical records
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Communicate with you regarding appointments, care plans, or billing
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Process payments for services
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Improve clinic operations and patient experience
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Comply with legal, regulatory, or professional obligations
How We May Share Your Information
We may share your information only when necessary and permitted by law, including:
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With healthcare providers involved in your care (with your consent)
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With third-party service providers (e.g., scheduling, EMR, payment processors) who are required to safeguard your information
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When required by law, court order, or regulatory authority
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To prevent serious threats to health or safety
We do not sell, rent, or trade your personal health information.
Telehealth & Electronic Communication
If you choose to participate in telehealth services or communicate electronically (email, text, patient portal), we take reasonable precautions to protect your information. However, electronic communication carries some inherent risks, and by engaging in these services you acknowledge and accept those risks.
Your Rights
You have the right to:
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Access and obtain a copy of your medical records
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Request corrections to your records
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Request restrictions on certain uses or disclosures
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Request confidential communications
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Receive a copy of this Privacy Policy
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File a complaint if you believe your privacy rights have been violated
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You will not be retaliated against for filing a complaint.
How to File a Complaint
If you believe your privacy rights have been violated, you may contact us directly:
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TrueNorth Physical Therapy
918-910-2922
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You may also file a complaint with the U.S. Department of Health and Human Services.
Safeguarding Your Information
We maintain physical, electronic, and administrative safeguards to protect your information, including:
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Secure electronic medical record systems
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Limited access to patient information
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Encrypted digital communications when possible
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Staff training on privacy and confidentiality
Changes to This Policy
We reserve the right to update this Privacy Policy as needed. Any changes will be posted in our clinic and on our website, and the effective date will be updated accordingly.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
TrueNorth Physical Therapy
117 N Lee St
Muskogee, OK 74434
918-910-2922
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